Terms of Service

Last updated November 12, 2026 · See also Privacy Policy

1. Who we are and what this covers

These terms are an agreement between David J. Long, an individual doing business as Profit Hound, at Wilmette, Illinois ("Profit Hound," "we," "us"), and the business that signs up ("you"). They cover the Profit Hound website, app and related services (the "Service"). By creating an account or using the Service, you agree to these terms on behalf of your business, and you confirm you are authorized to do so.

2. What the Service does

Profit Hound reads your point-of-sale sales data and the invoices, counts and settings you give us. From that it suggests weekly ingredient orders, estimates waste and over-buying, tracks ingredient prices, estimates plate cost and profit per dish, and writes notes and savings plans. Suggestions are for your information; you decide what to order and what to charge.

3. Business use only

The Service is for businesses, not personal or household use. You must be at least 18 and able to enter contracts.

4. Your account

Your access works through private links and logins we send you. Keep them private: anyone with your link can see your restaurant's pages. Tell us right away if you think a link or login has been shared without permission, and we will issue a new one.

5. Free trial, billing and renewal

• New accounts get a free trial of 30 days. We collect a payment card at sign-up but do not charge it during the trial.
• When the trial ends, your subscription renews automatically each month at the price of your plan (Starter $49, Pro $99 or Full $140 per month per location), plus any applicable tax, until you cancel. Your plan and its price are shown at sign-up and on your "Your plan" page.
• On Recommended (the standard trial, when it is offered), you get every feature during the trial. At least 7 days before it ends we show you the losses we measured and the plan they fit (Starter $49, Pro $99 or Full $140 per month). After the trial you are billed that plan unless you switch plans or cancel before the trial ends. If you choose a plan yourself, we keep the one you chose.
• You can switch between plans you were offered at any time. A switch during the trial costs nothing; after it, the difference is evened up on your next bill.
• Payments are processed by Stripe. Fees are charged in advance for each monthly period and are not refundable for partial months, except where the law requires.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing date after the notice period. Existing customers may keep their current price where we say so in writing.
• If a payment fails, we may pause the Service after reasonable notice until it is paid.

6. Cancelling

You can cancel at any time from the "Billing and cancel" link in our emails or by contacting us. Cancel before your trial ends and you will not be charged. After cancelling, the Service stays available until the end of the period you paid for, then your account is paused.

7. Connecting your point of sale

• You authorize Profit Hound to read data from your point-of-sale account (Square, and Toast where available) through the connection you approve. Our access is read-only: we cannot change your menu, prices, payments or settings.
• You can disconnect at any time from your point-of-sale account (for Square, in your Square Dashboard's app settings) or by asking us. Disconnecting stops new data; it does not delete what we already have (see section 12).
• Your point-of-sale provider's own terms still apply to your account with them. We are not affiliated with or endorsed by Square, Block, Toast or any other provider.

8. Your data

• You own your data: sales, invoices, counts, menus, settings and anything else you give us ("Your Data").
• You give us permission to store and process Your Data to run the Service for you, including sending parts of it to the service providers listed in our Privacy Policy (for example, to read an invoice photo).
• You confirm you have the right to give us Your Data, including any invoice photos and supplier information.

9. Anonymous totals

We may combine data from many customers into anonymous totals (for example, "restaurants using Profit Hound cut over-buying by a median of X%") and use them to improve the Service and in our marketing. Anonymous totals will never identify you or your restaurant. We will only name your restaurant, or show your numbers on their own, with your written permission.

10. AI features and estimates

• Parts of the Service use artificial intelligence: reading invoice and menu photos, estimating portions, writing weekly notes and savings plans, and answering questions in Ask. AI output can be wrong. Check it before you rely on it, especially quantities read from invoices and suggested prices.
• Order amounts, waste, savings, plate costs, projections and suggested prices are estimates based on your data, our assumptions and portions that may themselves be estimates. They are not guarantees.
• We do not promise any amount of savings. Results depend on your menu, suppliers, staff and how you use the Service. Industry figures we quote (for example, from published studies) describe other restaurants, not yours.
• You are responsible for your business decisions, including what you order, how you price your menu, food safety and staff instructions. The Service does not give legal, tax, financial or food-safety advice.
• Food safety stays with you. Shelf-life settings, "use first" lists and freshness notes are ordering aids, not food-safety guidance. They do not tell you whether food is safe to serve. The Service does not track allergens, ingredients' contents, recalls, temperatures or expiry dates, and it does not check compliance with health codes or other laws. Always follow your health department's rules, your suppliers' labels and your own food-safety procedures.

11. Using the Service fairly

You agree not to: share your links outside your business; upload anything you don't have the right to share; try to access another customer's data; overload, probe or reverse-engineer the Service; or use it for anything unlawful. Daily limits apply to AI features to keep the Service fast and affordable for everyone.

12. Ending the agreement, and your data afterwards

• Either of us may end this agreement at any time: you by cancelling, us with 30 days' notice, or right away if you seriously break these terms or don't pay.
• When your account ends, your pages are paused. We keep Your Data for 90 days so you can come back with your history, then delete it, except anonymous totals (section 9) and records we must keep by law (for example, billing records).
• You can ask us to delete Your Data sooner, or to send you a copy, at any time before it is deleted.

13. Changes to the Service and these terms

We improve the Service often and may add, change or remove features. If we change these terms in a way that matters, we will email you at least 30 days before the change takes effect. Continuing to use the Service after that means you accept the change. If you don't accept a change, you can cancel before it takes effect.

14. Availability and other companies' services

• We aim to keep the Service running, but it may sometimes be unavailable, for example during maintenance or when Square, Toast, Stripe, our AI provider or our hosting provider has an outage. If a sync fails, your sheet keeps using the last good data and we work to fix it.
• The Service relies on other companies (listed in our Privacy Policy). We are not responsible for their services, their outages, or changes they make to what they let us do.
• Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as outages of the internet or other companies' services, natural disasters, war, labor disputes or government action. This does not excuse paying fees for periods already used.

15. Disclaimers

The Service is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and any warranty that the Service will be uninterrupted or error-free, that estimates, AI output or suggestions will be accurate, or that using the Service will reduce your costs or waste.

16. Limits on liability

To the extent the law allows: - Neither of us is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost sales, spoiled, wasted or short food, over- or under-ordering, business interruption or lost data, however caused, even if told they were possible. - Our total liability for all claims relating to the Service or these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. - These limits apply whatever the legal theory (contract, negligence or otherwise). They do not apply to your obligation to pay fees, to your indemnity in section 17, or to either party's fraud or wilful misconduct, or where the law does not allow them. - Any claim relating to the Service must be brought within one year after it arose, or it is permanently barred, to the extent the law allows.

17. Indemnity

You will defend and hold harmless us and our owners, employees and contractors against third-party claims, and the related losses, damages and reasonable legal fees, arising from: Your Data you didn't have the right to share; your breach of these terms; or your business, including the food you buy, store, prepare and serve, your guests, staff and suppliers, and your compliance with health, safety, employment and other laws.

18. Disputes: informal first, then arbitration

• Talk first. Before starting any claim, the party with the complaint will email the other a short description, and we will both try in good faith to resolve it for 30 days.
• Arbitration. If it isn't resolved, any dispute relating to the Service or these terms will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by one arbitrator, in Cook County, Illinois, or by video. Judgment on the award may be entered in any court with jurisdiction.
• Individual claims only. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative action, and the arbitrator may not combine claims of more than one customer. Both of us give up the right to a jury trial.
• Exceptions. Either of us may bring an individual claim in small-claims court, or ask a court for an urgent order to stop misuse of the Service, confidential information or intellectual property.
• If the class-action waiver is found unenforceable for a claim, that claim goes to the courts in section 19 instead of arbitration.

19. Governing law and courts

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Where a court is allowed under section 18, it will be the state or federal courts located in Cook County, Illinois, and both of us consent to those courts.

20. Agreeing electronically, notices and feedback

• You agree to these terms by clicking or checking a box, and that is as binding as a signature. We keep a record of when you agreed, which version, and the network address used.
• We send notices to the owner email on your account; you send them to the contact below. Notices by email count as written notice.
• If you send us ideas or feedback, we may use them without owing you anything.

21. Everything else

These terms and our Privacy Policy are the whole agreement between us about the Service. If part of these terms can't be enforced, it will be limited as little as needed and the rest still applies. Not enforcing a term is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a merger or sale of the business. Neither of us is the other's agent or partner. Sections that by their nature should last after the agreement ends (including fees owed, disclaimers, limits on liability, indemnity and disputes) continue to apply.

22. Contact

Profit Hound (David J. Long), Wilmette, Illinois · profithoundusa@gmail.com